GrubDeli Shipping & Delivery Policy

Effective Date: June 2026
Last Updated: June 2026

This Shipping & Delivery Policy explains how deliveries are facilitated through the GrubDeli platform.

GrubDeli Technologies Inc. (“GrubDeli”, “we”, “our”, or “us”) operates a technology marketplace platform connecting:

customers,
local Vendors,
and independent delivery Riders.

By using the GrubDeli platform, you agree to this Shipping & Delivery Policy.

1. Delivery Services Overview

Delivery services available through GrubDeli may include:

on-demand delivery,
scheduled delivery,
Vendor-managed delivery,
or third-party delivery coordination.

Delivery availability may vary depending on:

location,
Vendor participation,
Rider availability,
weather conditions,
traffic,
operational demand,
and service zone limitations.

2. Delivery Methods

A. Independent Rider Delivery

Orders may be fulfilled by independent Riders using the GrubDeli platform.

Riders are independent contractors and are not employees of GrubDeli.

Riders may use:

insulated delivery equipment,
GPS-enabled navigation,
and in-app communication tools

to facilitate deliveries.

B. Vendor Self-Delivery

Some Vendors may manage deliveries using:

their own employees,
internal delivery teams,
or contracted drivers.

Where Vendor self-delivery is used:

the Vendor is responsible for delivery operations,
delivery timing,
and delivery conduct.

GrubDeli acts solely as the technology platform in these cases.

C. Third-Party Delivery Partners

In certain circumstances, deliveries may be coordinated through approved third-party logistics providers.

These may include:

courier services,
oversized item delivery providers,
or specialized delivery operators.

3. Delivery Zones

GrubDeli currently operates in selected delivery zones within:

Calgary, Alberta

and surrounding operational areas.

Delivery availability depends on:

Rider coverage,
Vendor location,
order volume,
and operational capacity.

Delivery zones may be expanded, modified, restricted, or temporarily unavailable at any time.

4. Estimated Delivery Windows

Estimated delivery windows are provided for convenience only and are not guaranteed.

Delivery times may be affected by:

weather,
traffic,
Vendor preparation delays,
Rider availability,
road conditions,
peak demand periods,
or operational disruptions.

Approximate delivery windows may include:

Service Type	Estimated Window
Restaurant Orders	30–60 minutes
Grocery Orders	Same-day or scheduled
Pharmacy Orders	Estimated delivery window based on availability
Retail & Shop Orders	Same-day where available
Package Delivery	Based on distance and availability

Certain deliveries may require longer fulfillment windows.

5. Scheduled Deliveries

Some services may allow customers to:

schedule future deliveries,
select preferred time windows,
or arrange recurring deliveries where available.

Scheduled delivery availability is subject to:

operational capacity,
Vendor participation,
and service zone limitations.

6. Delivery Fees

Delivery fees may vary based on:

delivery distance,
order type,
delivery zone,
demand conditions,
Vendor settings,
or promotional campaigns.

Applicable fees will be displayed during checkout before order confirmation.

Additional fees may apply for:

extended-distance deliveries,
oversized items,
priority delivery requests,
or specialized delivery services.

7. Customer Responsibilities

Customers are responsible for:

providing accurate delivery information,
including unit numbers, buzzer codes, and contact information,
ensuring safe delivery access,
and being reasonably available during the estimated delivery window.

Customers may choose:

hand-to-hand delivery,
contactless delivery,
or approved drop-off instructions where available.

Failure to provide accurate delivery information may result in:

delays,
failed deliveries,
additional charges,
or cancellation.

8. Contactless & Leave-at-Door Deliveries

Where contactless or leave-at-door delivery is selected:

Riders may leave the order at the designated location,
delivery confirmation may include photos or GPS confirmation,
and responsibility for the order may transfer upon confirmed delivery.

Customers assume responsibility for orders left unattended after successful delivery confirmation.

9. Alcohol, Pharmacy & Restricted Product Deliveries

Certain deliveries may require:

government-issued identification,
age verification,
signatures,
or recipient confirmation.

Riders and Vendors may refuse delivery where:

identification requirements are not met,
recipients appear intoxicated,
legal requirements are not satisfied,
or delivery safety concerns exist.

Restricted-product deliveries remain subject to applicable laws and regulations.

10. Delivery Equipment & Food Safety

Riders handling food deliveries are expected to use appropriate insulated delivery equipment designed to help maintain food quality during transport.

However:

delivery conditions,
weather,
Vendor packaging,
and transit conditions

may affect final food temperature or product condition.

GrubDeli does not guarantee specific food temperatures upon delivery.

11. Failed Deliveries

A delivery may be considered unsuccessful if:

the customer cannot be contacted,
delivery access is unavailable,
the address is incorrect,
or delivery conditions are unsafe.

Where reasonable:

Riders may attempt to contact customers,
wait for a limited period,
or arrange alternate delivery instructions.

Certain failed deliveries may not qualify for full refunds.

12. Delivery Issues & Support

If an issue occurs with a delivery, customers should contact GrubDeli support as soon as possible.

Delivery-related concerns may include:

missing items,
damaged orders,
delayed deliveries,
incorrect deliveries,
or delivery access issues.

Refunds, credits, or adjustments may be issued at GrubDeli’s discretion based on investigation results and applicable policies.

13. Oversized, Fragile & Special Deliveries

Certain orders may require:

additional handling,
larger vehicles,
multiple Riders,
or specialized delivery arrangements.

Additional charges or delivery limitations may apply to:

heavy items,
fragile goods,
bulk deliveries,
or specialty products.

14. Weather & Operational Delays

Severe weather, road conditions, emergencies, or operational disruptions may affect delivery availability and estimated delivery windows.

GrubDeli reserves the right to:

limit operations,
pause delivery zones,
delay deliveries,
or cancel services where necessary for safety or operational reasons.

15. Rider & Vendor Responsibility

Vendors remain responsible for:

product preparation,
packaging quality,
product accuracy,
and inventory availability.

Independent Riders remain responsible for:

safe transportation,
lawful vehicle operation,
and compliance with applicable laws.

16. Liability Limitations

To the fullest extent permitted by law, GrubDeli shall not be liable for:

indirect or consequential damages,
delays caused by weather or traffic,
Vendor preparation delays,
product spoilage due to external conditions,
inaccurate customer information,
or delivery interruptions outside reasonable control.

Any applicable liability remains subject to governing agreements, applicable laws, and available insurance coverage.

17. Service Availability

Delivery services may:

vary by location,
change over time,
or be temporarily unavailable.

GrubDeli does not guarantee uninterrupted service availability.

18. Policy Updates

GrubDeli may update this Shipping & Delivery Policy periodically.

Updated versions become effective upon posting to the Platform.

Continued use of the Platform constitutes acceptance of revised policies.

19. Contact Information

GrubDeli Canada Inc.
📍 Unit H13A, 260300 Writing Creek Cres, Balzac, AB T4A 0X8
📧 delivery@grubdeli.ca
📞 (825) 745-5325

20. Acceptance

By using the GrubDeli platform, you acknowledge that you:

have read,
understood,
and agreed to this Shipping & Delivery Policy.

Shipping Policy